As a first time client with no appointment, walking in with my sick dog, I was treated very well by all members of the staff I encountered. Front desk staff was friendly and concerned for my pet. Dr. Caelli Edmonds and her assistant, Pia were both very comforting and thorough in their examination of Sophie. I had to leave my little fluff ball in their care, but I received phone calls throughout the day to advise me of her status and a time for me to come back. Check out was smooth and I was grateful to get my dog back again. She was still sick and required home care. Again, I received supportive phone calls in the following days from Dr. Caelli, Pia, and other staff members to make sure Sophie was progressing and to answer any question I might have. I really appreciate how well cared for both Sophie and I were. And….Ta Da!!! Sophie is fully recovered! Thank you ALL.