Front Office Staff

Dena grew up in Hermiston, OR, and graduated from Southern Oregon University in Ashland in 1993. When Dena moved to Redmond, she began bringing her cat, Cleo, to Cinder Rock. At that time, she was working as an office manager for a furniture store and spending her one day off per week working in her aunt’s first grade class where little Ian Sides was a student. When a job opening became available at Cinder Rock, Dena decided to submit her resume. Dr. Holly remembers that it was Dena’s work ethic that made a lasting impression and won her a position as receptionist in March of 1996.

It did not take long for Dena to grow from receptionist to office manager and then to practice manager. In that capacity Dena has taken on the responsibility of managing, training and inspiring a group of eight doctors and an expanding support staff. Dena and her husband Jerry had lived in Redmond for many years, but in 2006 they moved to Chiloquin where Dena worked both from home and commuted to our office. In the fall of 2008 Dena and Jerry happily moved back to Redmond. Dena’s leadership capabilities and talents continue to help all of us attain the absolute highest level of service for both our clients and their beloved animal companions.

Dena and Jerry share their home with their two wonderful and loving Vizlas, Libby and Mazey. And in addition, there is a cat named Silvia who Dena adopted from our clinic. She is a black and white cat and has fit easily into the Coyner household due to her undeniable charm and cuteness.

In her free time, Dena enjoys camping, scrapbooking, reading and spending time with her family.

Pattsy joined the front office staff at Cinder Rock in June 2017 and, after a brief interval, again in September 2018.  She is originally from Arlington, WA and now lives in Crooked River Ranch.  She graduated from Ridgeview High School in 2016 and is presently a student at Central Oregon Community College.

Pattsy loves seeing animals every day in the office and meeting their owners.  She enjoys getting to know our clients and talking with them about their pets.  Staying busy and learning about our fast-paced practice are challenges that suit her perfectly especially because they are all about helping animals.

She shares her home with Milo, who is a rescue Blue Heeler mix she acquired from The NOAH Center, an adoption shelter and spay/neuter clinic in Stanwood, WA.  She also has another rescue dog named Kodah who is the Golden Retriever shown in her photo.

Some of her hobbies and interests when she has the time are hiking, walking with her dogs, going to the beach, traveling, swimming and spending time with her family.

In June, 2018 Kati came to work at Cinder Rock and joined our staff at the front desk.  She is originally from Forest Grove, OR and graduated from Forest Grove High School in 2010.  Kati had grown up around animals, but it was her great-grandmother’s passion for showing and breeding bulldogs, that taught her the most about the benefits, joys and responsibilities of dog ownership.  Kati still smiles when she remembers all the many photos of the bulldogs in her great-grandma’s house, and her one small photo of her (human) family.

Working in the front office, Kati has been enjoying seeing all the animals who come to our office, getting to know our clients, and learning her way around this busy practice.

Kati lives in Redmond with her husband Nick and their three children:  Kaden, Bryson and McKenzie.  They also share  their home with a Flat-Coated Retriever named Nala, who is, in Kati’s opinion, the best and sweetest dog ever!

And when she isn’t working and has some free time, Kati enjoys camping with friends and family, doing anything outdoors and also spending time with her friends.

Ryly is a native of Central Oregon and grew up in Bend.  She graduated from high school in 2015 as a student in the Early College Program through Baker Charter Schools and COCC.  She then earned a Bachelor of Science degree in Agricultural Sciences at OSU in Corvallis in the spring of 2018.

Ryly, who had grown up around animals and had her own horse when she was quite young, remembers a series of wonderful veterinarians who made a big impression on her as she watched them helping the animals.  Observing the kindness and the skill of those doctors influenced her decision to work in a veterinary practice.  And what she enjoys about working at Cinder Rock is not only seeing all the dogs, cats and horses, but also talking to our clients about their animals, and being part of the environment where she is learning to help animals too.

Ryly lives in Redmond now and shares her home with her Border Collie “child” named Maejor.  She also has a horse back in her life.  Jewel is a quarter horse that was rescued by her sister and then rehabilitated back to health.  Ryly says that Jewel has made her fall in love with horses all over again.

When she has free time, her favorite things to do are riding and taking care of Jewel, going to the lake, and hanging out with Maejor.

There was never a time in Kristi’s life when she didn’t love animals, and as far back as she can remember, she wanted to center her career around working with animals and the people who love them.  Kristi has been working in our front office since the end of July, 2019 after having moved to Redmond with her husband Wesley in May, 2019.  When someone asks where she is from, she often replies that she is from a little bit of everywhere.  She graduated from Kadena High School at Kadena AFB in Okinawa, Japan.  She graduated from the University of Wisconsin in La Crosse, WI and has worked at two veterinary hospitals: the first in Charleston, SC and the second in Lewisville, TX.  Kristi’s animal family consists of two dogs: Pepper is a Catahoula mix and Daisy is a German Shepherd/Beagle mix. And when she has free time, some of her favorite activities are reading, camping, horseback riding and playing video games.