You guys are awesome, and doing EVERYTHING JUST GREYT. I have never seen an animal clinic so well thought out, and performing so well, and so compassionately. We love you all. Keep up the outstanding services! Elaine, Power, Caught, Tony, Tommy, Despota, and in memory of Lady Claire
Cinder Rock Veterinarian Clinic is the best I have seen in all my years of having animals. ALL of the staff appears to honestly enjoy animals and every doctor I have seen has been caring and compassionate. This is a wonderful clinic!
I wasn't sure where I was supposed to take my dog for a pre-visit potty stop. He used the mulch area rather than the lawn.
I have never experienced such a thorough examination for a pet. Dr. Holly took lots of genuine interest in my dog and took a great deal of time to go over his initial evaluation. I was pleased and made to feel that she had sincere interest in my dog's health.
I just moved to Bend from another state. I am impressed and reassured that my pet's health and overall veterinary needs will be met at Cinder Rock.
Every time I come to Cinder Rock, I feel like the girls in the front think my pet and I are the most important, loved ones there. Of course I see they treat everyone that walks in the door the very same way but I still like to think we are all special! The awesome staff makes the entire experience from the time you walk in the door to the check-out process a very positive one every time.
I believe the vets at Cinder Rock are all hiding wings under those scrubs. Our personal vet, Gayln Snair, is truly amazing. She gets on the floor with my dog and loves him like her own. She smiles and pretends my psycho cat (he only acts that way at the vet) is the greatest cat on earth as he is trying to bite her hand off. As my old guys are aging, she has faced some real challenges with jaw cancer as well as feline kidney and bladder issues. Because of her skill and innovative thinking, they are still living happy, healthy lives. In previous years, when the time has come to let our precious animals slip away, she, as well as the staff truly hold you up and grieve with you. When there have been times I've needed to see one of the on-call doctors, it has always been a great experience.
I refer all my friends and family to Cinder Rock and I always hear positive feedback about their experiences. In fact, I recently referred a friend who was in a tough situation with her dog after trying to save a few bucks with a not so nice vet who left her basically stranded. It was after hours, my friend was a wreck and the dog was a mess. Dr. Karen was on call that night and as always, I was so impressed with the care given to my friend and her beloved dog. When we left hours later, she asked me if I thought she hugged Dr. Karen too many times in appreciation. That's when you officially become a loyal, returning patient. I personally haven't shopped for a vet regarding associated costs, but I do know that the care you receive at Cinder Rock is top notch and is worth every penny spent.
We have never had a complaint, a misunderstanding or an unpleasant experience in 25 years of friendship and working together to take good care of our critters. And we have always been able to trust you implicitly. There aren't words enough to express our gratitude and appreciation.
Our dog is a rescue dog and extremely shy. He always needs time to get to know new people. The doctors and staff understand this and are very caring, considerate and soft spoken with him. He reacts well to this and therefore his clinic visits are successes. We have worked very hard to get him as far as he is and we don't need any setbacks. Doctors and staff have been wonderful!!! Thank you so much for your patience and your wonderful care.
Everything is great at CR!!
Your staff is always efficient and courteous. They always greet me with a big smile! You have a caring, compassionate health care team. They always treat my dog with such respect!! They act like he's their only patient!! I love that! I don't have any suggestions for improvement. You are an awesome group! Thank you for taking such good care of Jack. 🙂
I appreciate how friendly all staff are and it really helps to make our experience good. My dog loves to go in to be seen, not afraid like I noticed at previous veterinary office she went to. Thank you so much.