Denise & Jarod
The staff is amazing! Friendly, caring and helpful. We took our new kitty there for a checkup after adoption. She had an eye infection. The staff called several times to make sure she was ok! Just took her back now that she's big enough for her rabies shot, and I got her shots for LIFE for only $150.00. I highly recommend Cinder Rock!
This was by far the best experience we've had with a vet. Dr. Snair spent the entire exam on the floor with our dog. The atmosphere was very warm and trusting for our dog. The check out process is in the exam room which made it extremely quick and less stressful. I'm glad we were referred here and I highly recommend them to those looking for a great vet.
As a first time client with no appointment, walking in with my sick dog, I was treated very well by all members of the staff I encountered. Front desk staff was friendly and concerned for my pet. Dr. Caelli Edmonds and her assistant, Pia were both very comforting and thorough in their examination of Sophie. I had to leave my little fluff ball in their care, but I received phone calls throughout the day to advise me of her status and a time for me to come back. Check out was smooth and I was grateful to get my dog back again. She was still sick and required home care. Again, I received supportive phone calls in the following days from Dr. Caelli, Pia, and other staff members to make sure Sophie was progressing and to answer any question I might have. I really appreciate how well cared for both Sophie and I were. And....Ta Da!!! Sophie is fully recovered! Thank you ALL.
I have just moved to Redmond from Boise and it was rather frightening to have a sick pet and had not yet established a relationship with a new veterinarian. I was referred to your clinic by a woman who works for a company in Central Oregon where I do business who told me you are the best. After my experience with your clinic and Dr. Holly, I am in total agreement. Thank you for caring for my dog. I appreciate it so very much and I will recommend your clinic to anyone needing health care for their pet.
I've been taking Kiki to Cinder Rock since she was born. The doctors and staff are all very clearly animal lovers and they seem to like people pretty well too. (that's a joke, everyone at Cinder Rock is super friendly). We would never even think of taking Kiki to any other care facility. 5 stars for sure and more if they had them.
Great experience from walking in the door to checking out. Dr. Snair gave my dogs a very thorough exam, more so than I have experienced with other vets. She also was happy to answer questions with very detailed explanation, and very informative about things I did not think to ask, being new to the area. Thank you!
Carissa and Greg
I always appreciate the time and care given to our pets at Cinder Rock. It is apparent that the staff loves what they do. They have fantastic people and animal skills. I am very grateful to have a clinic like Cinder Rock available to take such good care of our critters.
Lori and Bruce
I absolutely love the clinic, my doctor and my dogs enjoy their visits! I also appreciate the ability to do my check out right in the exam room which makes it so easy and means less waiting! Getting a follow-up call after my appointment was great and knowing they care enough to take the time to do that is what has made me recommend them to both friends and family! Thank you for doing a great job!
Mary and Rick
This clinic is run like a family pet clinic. We always feel welcome and I feel at home there with our dogs. Dr. Karen is our vet, and she has a wealth of knowledge for animals. We love her and our dogs do too. Everyone who works there is friendly and very professional.
Steve and Shannon
As usual, your facility, staff and doctor did a superb job taking care of Doc, my service dog. Cinder Rock has taken excellent care of all our animals for over 20 years. I highly recommend their team to others.
Nancy and Kevin
I appreciate how friendly all staff are and it really helps to make our experience good. My dog loves to go in to be seen, not afraid like I noticed at previous veterinary office she went to. Thank you so much.
Everything is great at CR!!
Your staff is always efficient and courteous. They always greet me with a big smile! You have a caring, compassionate health care team. They always treat my dog with such respect!! They act like he's their only patient!! I love that!
I don't have any suggestions for improvement. You are an awesome group! Thank you for taking such good care of Jack. :)
Ruth and Dick
Our dog is a rescue dog and extremely shy. He always needs time to get to know new people. The doctors and staff understand this and are very caring, considerate and soft spoken with him. He reacts well to this and therefore his clinic visits are successes. We have worked very hard to get him as far as he is and we don't need any setbacks. Doctors and staff have been wonderful!!! Thank you so much for your patience and your wonderful care.
We have never had a complaint, a misunderstanding or an unpleasant experience in 25 years of friendship and working together to take good care of our critters. And we have always been able to trust you implicitly. There aren't words enough to express our gratitude and appreciation.
Todd and Nickole
Every time I come to Cinder Rock, I feel like the girls in the front think my pet and I are the most important, loved ones there. Of course I see they treat everyone that walks in the door the very same way but I still like to think we are all special! The awesome staff makes the entire experience from the time you walk in the door to the check-out process a very positive one every time.
I believe the vets at Cinder Rock are all hiding wings under those scrubs. Our personal vet, Gayln Snair, is truly amazing. She gets on the floor with my dog and loves him like her own. She smiles and pretends my psycho cat (he only acts that way at the vet) is the greatest cat on earth as he is trying to bite her hand off. As my old guys are aging, she has faced some real challenges with jaw cancer as well as feline kidney and bladder issues. Because of her skill and innovative thinking, they are still living happy, healthy lives. In previous years, when the time has come to let our precious animals slip away, she, as well as the staff truly hold you up and grieve with you. When there have been times I've needed to see one of the on-call doctors, it has always been a great experience.
I refer all my friends and family to Cinder Rock and I always hear positive feedback about their experiences. In fact, I recently referred a friend who was in a tough situation with her dog after trying to save a few bucks with a not so nice vet who left her basically stranded. It was after hours, my friend was a wreck and the dog was a mess. Dr. Karen was on call that night and as always, I was so impressed with the care given to my friend and her beloved dog. When we left hours later, she asked me if I thought she hugged Dr. Karen too many times in appreciation. That's when you officially become a loyal, returning patient. I personally haven't shopped for a vet regarding associated costs, but I do know that the care you receive at Cinder Rock is top notch and is worth every penny spent.
Mike and Susan
We like the way you are now. Please don't change.
I wasn't sure where I was supposed to take my dog for a pre-visit potty stop. He used the mulch area rather than the lawn.
I have never experienced such a thorough examination for a pet. Dr. Holly took lots of genuine interest in my dog and took a great deal of time to go over his initial evaluation. I was pleased and made to feel that she had sincere interest in my dog's health.
I just moved to Bend from another state. I am impressed and reassured that my pet's health and overall veterinary needs will be met at Cinder Rock.
Lillian and Bruce
Always clean and neat! Always gracious, respectful, courteous and efficient.
Absolutely the best Vet care ever and always gentle and kind to our kitties. The best Vet care at Cinder Rock!
Patty and John
Cinder Rock Veterinarian Clinic is the best I have seen in all my years of having animals. ALL of the staff appears to honestly enjoy animals and every doctor I have seen has been caring and compassionate. This is a wonderful clinic!
You guys are awesome, and doing EVERYTHING JUST GREYT. I have never seen an animal clinic so well thought out, and performing so well, and so compassionately. We love you all. Keep up the outstanding services!
Elaine, Power, Caught, Tony, Tommy, Despota, and in memory of Lady Claire